Pixie Cove is a small family run business with 2 part-time employees (read more about us on our About Us Page). We are very grateful to still be in business after over 4 years of hard work. Due to a lot of different constraints we have had to change our returns policy to allow us to carry on trading and provide the products and service that our customers have grown to expect. We want our customers to be 100% satisfied with their purchases from Pixie Cove, and we understand the risks in buying an item of clothing, footwear or jewelry without trying it on, feeling it, or seeing what it looks like in the flesh. We are always available via email to answer any questions you have prior to making an order.
The returns policy for our products is outlined below. If you have any questions please contact us BEFORE placing your order.
Here is the short version of the Pixie Cove Returns Policy:
- Due to the nature of our products, i.e., each order is printed on demand / custom-made to order, we therefore do not accept returns unless there is a defect with the product or a mistake with the order from our end.
- Anything purchased with any form of customization is a FINAL SALE and is not eligible for return.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
- Returned items must remain un-washed and unworn.
- We do not refund orders for buyer’s remorse
- Shipping is non-refundable, unless there was a mistake on our end.
Print on Demand
Due to the nature of these products, i.e., each order is printed on demand / custom-made to order, we therefore do not accept returns unless there is a defect with the product or a mistake has been made on our end. As these products are customized, we do not accept returns or replacements in the case where a smaller or larger size is needed. Please check with the sizing chart before ordering. This does not affect your statutory rights.
In the rare event that an order is shipped with a defect, we will offer a replacement or refund (your choice) if the defect is reported within 3 days of delivery.
No Returns / Exchanges For Customized, Exempt Or Sale Goods
Several types of goods are exempt from being returned. Gift cards, any of the print on demand clothing in the Pixie Cove Exclusive Clothing Range, customized items and items that are on sale. In this case, all sales are final, unless we have made a mistake or the item is damaged or defective on arrival.
We do not offer a free returns service.
Late or missing refunds (if applicable)
If you haven’t received a refund yet and it has been 10 working days since your return arrived at our warehouse then please contact us at email@example.com.
Exchanges (if applicable)
We are happy to exchange items for customers and replace / refund items if they are defective or damaged. If you need to exchange for the same item, send us an email at firstname.lastname@example.org.